Support
Real humans.
Real answers.
A human picks up. Average first-response time, eleven minutes. Twenty-four hours a day.
Help by product
Pick where you're stuck.
JaxSuite
Projects, CRM, billing, knowledge base, AI assistants.
jaxsuite.com/help →
File.business
Filings, e-signatures, document automation.
file.business/help →
TroyFunds
LP portal, capital calls, distributions, KYC.
troyfunds.com/help →
FLfiling
Sunbiz filings, annual reports, registered agent.
flfiling.com/help →
Hivemind AI
Beta. Reach out for help with agents and MCP.
Email support →
Stinger Security
Beta. Posture monitoring and pen-test as a service.
Email support →
Frequently asked
Quick answers.
How fast do you respond?
First response averages eleven minutes during US business hours, under one hour outside them. Critical incidents are paged 24/7.
Do you offer phone support?
Phone support is included on Enterprise plans. Everyone else gets email and live chat. We do real-time video debugging on request.
Where is my data hosted?
By default, US East. EU residency available on request for any product, no extra charge.
Can you export my data?
Yes. Every product has a one-click export. We never hold your data hostage.
Do you offer SSO and SCIM?
SSO (OIDC and SAML) included on all paid plans. SCIM 2.0 included on Business and Enterprise.
What is your SLA?
99.95% uptime on Business plans, 99.99% on Enterprise. Credits posted automatically on miss.
Still stuck?
Reach a human.
Email support@plutobee.com or open a chat from any product. Critical incidents are handled 24/7.